Last Updated: June 2026
At WearMuse, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.
1. Return Eligibility
Customers may request a return within 14 days from the date of delivery.
To be eligible for a return, the item must:
- Be unused, unworn, and unwashed
- Be in its original condition
- Have all original tags and packaging attached
- Not show signs of damage caused by misuse or improper handling
We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as Final Sale or Clearance
- Personalized or customized products
- Undergarments, swimwear, and intimate apparel for hygiene reasons
- Products damaged through misuse or normal wear and tear
3. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order.
Please provide:
- Your order number
- Clear photos of the item
- A description of the issue
Upon verification, we may offer:
- A replacement item
- A refund, where applicable
4. Return Process
To initiate a return, please contact our customer support team:
Email: cs05282026@gmail.com
Please include your order number and reason for the return request.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
5. Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed to the original payment method within 7–15 business days, depending on your payment provider.
Shipping fees are generally non-refundable unless the return is due to an error on our part.
6. Order Cancellation
Orders may be canceled before shipment.
Once an order has been processed or shipped, cancellation requests may no longer be accepted.
7. Exchange Policy
We currently offer exchanges for:
- Incorrect size received
- Defective items
- Incorrect products shipped
Exchange requests are subject to product availability.
8. Limitation of Liability
WearMuse shall not be responsible for delays caused by shipping carriers, customs processing, natural disasters, or circumstances beyond our reasonable control.
9. Contact Us
For any questions regarding returns or refunds, please contact:
Email: cs05282026@gmail.com
WearMuse
Fashion for Every Moment.